TCS Wings 1 All Prerequisite

Wings 1 Exam: Your Ultimate Guide to Question Solutions and Success Strategies

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Table of Contains: Mandorty to complete all for Wings-1

1. Articulation- Complete All Elements (Group - 3)
   1. Wings : Core Articulation_Team without Border(14805)
      1. InterCultural Communication: Foundation(14653)
   2. Commence : Business English Cerfitication(11933)
   3. Wings: Core Articulion_Communication Effectively In Global Team Curriculum(14835)
      1. Communicate effectively in global teams (CEGT)(14388)
      2. Etiquette Essentials at the Workplace_WBT(58822)
      3. Etiquette : Etiquette Essentials at the Workplace_L1_iON SP_Assessment(58823)
   4. Articulation Foundation(13350)
2. Proccess- Complete all elements
3. Bussiness Skill- Complete any 1 of 2
4. Technology- Complete any 1 of 9 elements

Etiquette : Etiquette Essentials at the Workplace_L1_iON SP_Assessment(58823)

You attend your first team meeting. The manager asks you to introduce yourself. Choose the best protocol.

• While introducing yourself, look at everyone in the room.
• While introducing yourself, ensure that you look only at the manager.
• While introducing yourself, you should look only at your team members.
• While introducing yourself what you say is important, however, it does not matter how you say it.

Which of the following is the most appropriate way to begin a conversation?

• Give a tight hug and say 'Hi'
• Shaking the chair from behind and saying 'Hi'
• Saying 'Good Morning' with a handshake

You attend a quarterly review meeting with the entire project team. Your team member Shobana is giving the updates of your team. During her talk, you realize that she has given an incorrect fact. What is the best way to respond in this situation?

• Say nothing at all. Meet her at the end of the session, and correct her.
• Say, 'I'm sorry to interrupt, but I think the correct data is...'
• Give a long stern stare. He/She will stop and ask you if you have any doubts.
• If it's a minor mistake that does not impact any decision, say nothing at all. Meet her at the end of the session and correct her.

You have not understood the explanation given by your boss during a review meeting. What are the best ways to clarify?

• Say, 'I'm sorry to interrupt but...'
• Give a long stern stare. He/She will stop and ask you if you have any doubts.
• Cough twice. Everyone would look at you. You can then ask him/her to clarify.
• Say, 'I'm sorry, I didn't understand that clearly...'

You are upset as you received some strong feedback from your supervisor during the meeting in the morning. You visit the cafeteria in the afternoon for lunch and see that your supervisor is sitting by himself and eating his lunch. What is the most appropriate way to behave in this situation?

• You ask the consent of the supervisor to join him over lunch, as is the usual practice, and engage in usual small talk. You do not bring up the morning event.
• You walk past your supervisor as you are upset. He is probably upset too. Best to pretend that you have not noticed him rather than engage in usual small talk.
• You ask the consent of the supervisor to join him over lunch as is the usual practice. You bring up the morning meeting and use this opportunity to explain your position.

Which of the following behavior is acceptable near an Offshore Development Centre (ODC) door?

• Holding the door open for the person close behind you
• Blocking the door to tie shoelaces
• Holding the door and making others wait until your supervisor enters
• Holding the door open so that you can hear the conversation on the other side

Your team has received an email with a new task-list for all team members. Your client is also copied in the mail. In the addressee list of the email, you observe the name of a new team member and realize that he is an alumnus of your college. In fact, you have wanted to talk to him for a long time. What are the appropriate ways to connect with this person?

• Keep only your team members in the loop and write a professional and encouraging welcome email to him.
• Reply all and write an email mentioning a few anecdotes from college to make the welcome mail more special.
• Take the email ID from the list and write an encouraging and personalized welcome email to him.

Dia is aware of the importance of looking professional while giving a presentation to the clients. For an important presentation, she plans to wear a formal trouser suit. For footwear, she is trying to decide between high-heeled or flat-heeled shoes. Which of the following option(s) would be most appropriate?

• Dia should choose flat-heeled sneakers, as trouser suits are best suited for flat-heeled shoes.
• Trouser suits are not considered appropriate for formal presentations. She should reconsider her choice of formal wear.
• Trouser suit is a good idea. She can wear flat-heeled formal shoes.
• Trouser suit and high-heeled shoes are an appropriate choice. However, it may not be a good decision if she is not used to wearing high-heeled shoes.

Sumit is going to make a presentation to his client Varun and his team. Varun reaches the venue and shakes hands with Sumit. Varun gets an impression that Sumit is under-prepared for the presentation. Which of the following pointers, related to body language, could have led Varun to draw this conclusion?

• No eye contact from Sumit
• When shaking hands, Sumit's hands were clammy and he was sweating
• A nervous smile on Sumit's face
• Bone Crusher Handshake

Smita is one of the anchors for an event organized by HR to celebrate International Women's Day. The organizing committee decides that all anchors will wear pink sarees. Due to her obesity problem, Smita does not wear sarees. The organizing committee is debating the appropriate decision in this scenario. Which of the following option(s) would be most appropriate in this scenario?

• Modify the dress code. Instead of a pink saree, any pink formal outfit is fine. Arrange pink sashes for all anchors.
• Convey to Smita that she either needs to lose weight or change her mindset.
• Remove Smita as an anchor so that the structure of the event remains undisturbed.

You attend a conference call scheduled for one hour. Due to unexpected reasons, the call continues beyond the scheduled slot into lunchtime. Which of the following option(s) would be appropriate?

• Politely mention that the call has exceeded the planned duration. Request everyone to be brief.
• Politely inform the host that you would be going for lunch and end the call.
• If you have to leave urgently due to other commitments, politely mention this to the convenor of the call. Also, add that you would get back to him/her to get the updates that you missed.
• Simply end the call. No one would notice as there are many participants.
• You should open your snack box and start munching. When others hear you, they will be reminded of the lunch break and end the call quickly.

You have not understood the explanation given by your boss during a review meeting. What are the best ways to clarify?

• Say, 'I'm sorry to interrupt but...'
• Give a long stern stare. He/She will stop and ask you if you have any doubts.
• Cough twice. Everyone would look at you. You can then ask him/her to clarify.
• Say, 'What you said is not clear. Repeat, please.'
• Say, 'I'm sorry, I didn't understand that clearly...'

When is it appropriate to keep your phone in silent mode?

• Project review meeting.
• Manager's birthday celebration.
• Client meeting.
• Video Conference meeting.

Kiran is a big fan of film music. To show his love for his latest favourite song to his colleagues, he has kept the song as his ringtone. What are the best practices that can be recommended to Kiran in this regard?

• He should avoid keeping the song as his ringtone. Since people share the workspace, it would be a distraction.
• By keeping the song as his ringtone, Kiran has already made sure that his colleagues know his taste in music. He can use this to build rapport with them during meetings.
• No recommendation required. As the ringtone is part of his identity, he has the right to show the world what he likes.
• Keeping the song as his ringtone may disturb others. However, Kiran can bring up his enthusiasm for the song during coffee or lunch break with colleagues.

Your team has received an email with a new task-list for all team members. Your client is also copied in the mail. In the addressee list of the email, you observe the name of a new team member and realize that he is an alumnus of your college. In fact, you have wanted to talk to him for a long time. What are the appropriate ways to connect with this person?

• Keep only your team members in the loop and write a professional and encouraging welcome email to him.
• Reply all and write an email mentioning a few anecdotes from college to make the welcome mail more special.
• Take the email ID from the list and write an encouraging and personalized welcome email to him.

You are about to enter the canteen, and you open the door, but a group of trainees leaves through the door. They are having a good time and are completely unaware of your presence. You are very close to the door, and one of them swings the bag so roughly that it hits your face. Not only that, one of them stands at the door and calls his other friends to join him, blocking your entry to the canteen. Which of the following are the most probable reasons for their behaviour?

• Lack of self-awareness and its impact on others
• Lack of training during ILP (Initial Learning Program)
• Lack of sensitivity to the environment around them
• Lack of understanding of the culture being created by their actions

You are in a crowded lift, and you receive a call from a client. You remember that you had promised to call the client an hour ago to provide an important update.

• a) Pick up the call to let him know that you will return the call in a while
• b) Avoid committing a fixed time to the client
• c) Turn off your phone to avoid any further disturbance
• d) Turn the phone on silent and return the call immediately once you reach your desk
• e) Keep a digital physical note of commitments made during the day to avoid missing commitments

Sujata has joined a new location on deputation. During the weekly team meetings, Sujata finds that some of the members tend to form smaller sub-groups and switch to the local regional language to express their thoughts. Due to this, Sujata sometimes misses out on what is being discussed, and feels that a decision has been thrown at her suddenly. What can Sujata do?

• In the next meeting, request clearly but politely, that they use a language that everyone understands.
• Speak to the team leader and explain the challenge. Request the team leader to ensure that everyone speaks the common language.
• Learn the local language quickly.

Your work requires you to travel to different countries. You notice that in some countries, people tend to stand at least 3 feet apart when talking to each other, whereas in a few countries, people stand quite close to each other. How should one interpret this behavior?

• A) Countries where people stand at least 2 to 3 feet apart are more professional.
• B) Protocols regarding physical proximity in social situations are different for each culture. It is better to look at this behavior with the culture in context.
• C) It is wrong to notice aspects such as proximity when traveling to other countries. One should only focus on work.
• D) Proximity is a result of culture and upbringing, does not always reflect friendliness.
• E) Countries where people stand close to one another are more friendly.

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